Refund Policy

Last updated: 23 September 2026

BonVoyage is operated by Zingo World Pty Ltd (ABN 79 231 531 384). Nothing in this policy limits your rights under the consumer law of your country.

30 days to return

You have 30 days from the day your order arrives to ask for a return. The item must be unused and in its original packaging.

How to return something

1. Email hello@bonvoyage-shops.com with your order number and the item you want to return.
2. We reply with the return address for that item. Our products ship from different warehouses, so the return address depends on the item. Please do not send anything back before we reply, because a parcel sent to the wrong warehouse cannot be traced to your order.
3. Send the item back and email us the tracking number.

Who pays return postage

• Faulty, damaged or wrong item: we cover it. Email us a photo and we will send a replacement or refund you in full, including the original shipping. Often you will not need to send the item back at all.
• Change of mind: you pay the return postage, and we refund the item price once it arrives back unused.

Items we cannot take back

Our Brand apparel is printed to order, so it can only be returned if it is faulty or we sent the wrong item.

European Union: 14-day cooling-off

If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, in the condition described above.

Refunds

Once your return arrives and is checked, or once we confirm a faulty or wrong item, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.

Contact

Any return question: hello@bonvoyage-shops.com.