How this works
Shipping, returns, tracking and the questions we get most. If it isn't here, email us and a person will answer.
Shipping & delivery
Free worldwide shipping on orders over $60. Below that it's a flat $5.95. We ship to 28+ countries — US, Canada, UK, EU, Australia, New Zealand and key Asia and Middle East markets.
Orders are packed and dispatched in 1–2 business days. Order before 2pm and it usually leaves the next morning.
| Destination | In transit |
|---|---|
| United States | 3–5 business days |
| United Kingdom & EU | 5–8 business days |
| Australia & New Zealand | 6–10 business days |
| Rest of world | 8–14 business days |
Print-on-demand apparel takes longer. Custom-printed items are made after you order — add 2–4 days before dispatch. If apparel and gear are on one order, they may arrive separately.
Returns & refunds
30 days, no interrogation. If it's unused and in its original packaging, send it back and we cover the return label.
Exchanges ship the same day we scan the return, so you're not waiting on a refund to clear first.
Custom prints are final sale. Anything printed to your own text or artwork can't be resold, so it's excluded — we email a proof before printing so nothing is a surprise.
Track my order
Every order gets a confirmation email the moment it's placed, and a second email with a tracking link when it leaves us — usually within 1–2 business days.
If the tracking email hasn't arrived after two business days, check spam first, then email us with your order number and we'll resend it.
Self-serve order lookup isn't live yet. For now, tracking comes by email — or ask us and we'll look it up.
Questions we get a lot
Will it arrive before my trip?
Add the dispatch window (1–2 business days) to the transit time for your country in the table above. Every product page shows an estimated arrival date before you add to bag, and express shipping is offered at checkout when the dates are tight.
Do you ship to my country?
We ship to 28+ countries. If yours appears in the country selector at checkout, we ship there. If it doesn't, email us — we can often arrange it.
Will I pay customs or duties?
Duties and import fees are calculated and shown at checkout before you pay, so nothing extra is charged on arrival.
Can I ship to a different address than my billing one?
Yes. Choose "use a different billing address" at checkout — common when you're sending a gift straight to someone else. Gift receipts hide prices on the packing slip.
What if something arrives damaged?
Email us a photo and your order number and we'll send a replacement — we don't make you return a damaged item first.
How do I change or cancel an order?
If it hasn't been dispatched, email us and we'll amend or cancel it. Once it's shipped, treat it as a return.
Still stuck?
Email hello@bonvoyage-shops.com with your order number if you have one. A person answers, usually within one working day.
Trip coming up fast? Say so in the subject line and we'll move it up the queue.