Privacy Policy

Published by BonVoyage. This is the wording currently in force.

Last updated: September 29, 2026

This Privacy Policy describes how BonVoyage (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bonvoyage-shops.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services: Vercel (hosting), Supabase (orders and customer data, and our own analytics if you allow it), Stripe (payments), Resend (email), Anthropic (reading a photo when you search by photo), our store backend, Medusa, hosted on Railway, and Umami (cookie-free visit counts), which we run ourselves on Railway in the United States.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
We do not place advertising pixels or web beacons on the Site, and no outside analytics company receives data about your visit. We count visits with Umami, which we host ourselves and which sets no cookie (see Analytics below). Our own home-page section analytics runs only if you allow it (see Cookies below).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

We use essential browser storage so the shop works and, only if you say yes, our own first-party section analytics (see Analytics below). We also count visits with Umami, which sets no cookie and keeps nothing in your browser (see Analytics below). We use no advertising cookies, and no outside company's analytics or tracking scripts are installed on the Site. What we always store: your bag is kept in your own browser (local storage) so it survives between pages; if you sign in, a secure session cookie keeps you signed in; once you send a live chat message, a random visitor ID in your browser keeps your conversation connected (see Live chat below); if you pick a country in the country and currency picker, your choice is kept in your browser (see Country and currency below); and your answer to our cookie banner is kept in a cookie called bv_consent for 180 days, after which we ask again. None of it is shared with advertisers. If this ever changes, we will update this policy before it does.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to an account with us, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

Analytics

We count visits and shop events for everyone with Umami, a cookie-free analytics tool that we host ourselves on Railway, in the United States (San Francisco). For each page you view it records the page's address (without the search or query part, except campaign tags such as utm_source that say which ad or email brought you) and title, the page that sent you here, your browser, operating system, device type, screen size and language, and your approximate location (country, region and city) worked out from your IP address. It also records a few shop events: adding something to your bag (the product, quantity and price), starting checkout (number of items and value), and completing an order (number of items, total and, for a paid order, the order number).

Umami sets no cookie, keeps nothing in your browser and does not store your IP address. To tell one visitor from another it turns your IP address and browser details into a code that changes every month, so it cannot link your visits in one month to those in the next, and it cannot follow you across other websites. It never receives your name, email address, postal address or anything you type. We use it only to see how many people visit, which pages and products they look at and where orders come from, so we can improve the shop. We have not yet set a period after which Umami data is deleted, so for now it is kept until we delete it. If you are an EEA or UK resident, the legal basis for this processing is our legitimate interest in understanding and improving our shop, according to Art. 6 (1) (f) GDPR. The choices in our cookie banner do not switch Umami on or off; they govern everything else described in this section.

When you first visit, a banner asks whether you allow Analytics. Accepting and rejecting are equally easy, and Analytics stays off unless you turn it on: no answer counts as no, and if your browser sends the Global Privacy Control signal we treat it as a no without asking. None of the section analytics below is recorded before you say yes.

If you say yes, our own code (not an outside analytics provider) records how the parts of a page are used, currently on our home page: the page, which section you saw and how long it stayed on your screen, which link in a section you clicked (the page it leads to and the link's wording, or only the other site's name for a link that leaves our Site), and how far down the page you scrolled (25, 50, 75 or 100%). Each of these events carries a random ID made for that browser tab. It is kept in the tab's session storage and disappears when you close the tab, so it cannot connect one visit to the next. The events are stored with Supabase in a table that our website can add to but cannot read back.

We do not store your IP address, your name, email address, account or order details with these events, we set no cookie for them, and they never include the search or query part of a web address. We use them only to see which parts of our pages are read and which are not, so we can improve them. If you are an EEA or UK resident, the legal basis for this processing is your consent, according to Art. 6 (1) (a) GDPR.

You can change your choice at any time with the Cookie settings link at the bottom of our home page. If you withdraw consent, the section analytics stops on that page straight away and does not start again on later pages. You can also delete the bv_consent cookie in your browser, and we will ask you again.

Section analytics events are deleted automatically 13 months after they are recorded.

With vendors or other third parties who perform services on our behalf (e.g., hosting, payment processing, email, customer support, cloud storage, fulfillment and shipping).
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, and customer support partners) Affiliates

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Live chat

If you use live chat on the Site, we store what you send us: your messages, your name and email address if you give them, and the page you were on when you started the chat. Our replies are stored with them. The conversation goes to our support inbox, which is run by Zingo World Pty Ltd and hosted with Supabase, and we use it only to answer you and follow up.

Once you send a message, your browser keeps a random visitor ID and a reference to the conversation in local storage, so the chat stays connected as you move between pages and come back later. It says nothing about who you are. Clearing this site's data in your browser removes it.

We keep chat transcripts for up to 24 months. To have yours deleted sooner, email hello@bonvoyage-shops.com and tell us the email address you gave in the chat, or roughly when you chatted, and we will delete it.

Print-studio images

If you upload a logo or a photo in our print studio, we store the file privately with Supabase, with its size and the time you confirmed you may print it. When it arrives we remove the hidden details a camera or phone saves inside a photo, such as its location. To limit misuse we also keep a one-way code made from your connection's address, never the address itself. The file is never public: only we can open it, and we use it only to check and print your order.

Uploaded images are deleted automatically 90 days after upload, whether or not you order. To have yours deleted sooner, email hello@bonvoyage-shops.com with your order number.

Your Rights

Search by photo

If you search by photo, your browser first makes a copy of the photo, no more than 1,024 pixels on its longest side, which leaves out the hidden details a camera or phone saves inside a photo, such as its location. That copy is sent through our server to Anthropic, an AI provider, whose model describes the product in the photo in a few words. We then run an ordinary search on the Site with those words.

We do not store your photo. It is sent only to get that one description, and our server keeps neither the photo nor the description. Anthropic processes it on our behalf under its own terms; see Anthropic's privacy policy. Please use a photo of the product rather than of people.

Country and currency

If you pick a country in the country and currency picker, we remember your choice in your browser (local storage) and show an approximate price in that country's currency next to our US dollar prices. To do this, your browser fetches the day's exchange rates from open.er-api.com, an exchange-rate service, and keeps them in your browser for up to twelve hours. That request asks only for the current rates against the US dollar: it sends nothing about you, the country you picked or your bag. As with any website your browser contacts, the service can see the ordinary technical details of the request, such as your IP address. You are always charged in US dollars. Clearing this site's data in your browser removes your choice.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@bonvoyage-shops.com. BonVoyage is operated by Zingo World Pty Ltd (ABN 79 231 531 384), Sandhurst, Victoria 3977, Australia. See also our Terms of Service.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.