How this works
Shipping, returns, tracking and the questions we get most. If it isn't here, email us and a person will answer.
Shipping & delivery
Free worldwide shipping on every order. We ship to 39 countries — the US, Canada, the UK, Ireland, the EU, Switzerland, Norway, Australia, New Zealand, Singapore, Hong Kong, Japan, the Philippines and the UAE.
Orders are packed and dispatched in 1–2 business days. The times below are estimates from dispatch, not guarantees.
| Destination | In transit |
|---|---|
| United States | 3–5 business days |
| United Kingdom & EU | 5–8 business days |
| Australia & New Zealand | 6–10 business days |
| Rest of world | 8–14 business days |
Print-on-demand apparel takes longer. Custom-printed items are made after you order — add 2–4 days before dispatch. If apparel and gear are on one order, they may arrive separately.
Returns & refunds
30 days, no interrogation. If it's unused and in its original packaging, email us and we'll send the return address for your item (our products ship from different warehouses). Faulty, damaged or wrong? We cover it, and often you won't need to send it back. Change of mind? You pay the return postage. Full policy.
Refunds go back to your original payment method within 10 business days of the return arriving, or of us confirming a faulty or wrong item.
Custom prints are final sale. Anything printed to your own text or artwork can't be resold, so it's excluded unless it arrives faulty or we sent the wrong item. The studio preview is exactly what prints, so check your words before you order.
Track my order
Every order gets a confirmation email the moment it's placed, and a second email with a tracking link when it leaves us — usually within 1–2 business days.
If the tracking email hasn't arrived after two business days, check spam first, then email us with your order number and we'll resend it.
Look up your order with its number and email, or sign in to see all your orders. The courier tracking link comes by email when your parcel ships.
Questions we get a lot
Will it arrive before my trip?
Add the dispatch window (1–2 business days) to the transit time for your country in the table above. If your dates are tight, message us before you order and we will tell you honestly whether it will make it.
Do you ship to my country?
We ship to 39 countries. If yours appears in the country selector at checkout, we ship there. If it doesn't, email us and we will tell you whether we can reach it.
Will I pay customs or duties?
Some countries charge import duty or tax when a parcel arrives. That is set by your country's customs, not by us, and is paid to the courier. See the shipping policy.
Can I ship to a different address than my billing one?
Yes. The delivery address you enter at checkout doesn't have to match your card's billing address — handy when you're sending a gift straight to someone else.
What if something arrives damaged?
Email us a photo and your order number within 30 days of delivery and we'll send a replacement or refund you in full, including the original shipping. Usually you won't need to send it back.
Who pays return postage?
Faulty, damaged or wrong item: we cover it. Change of mind: you pay the return postage, and we refund the item price once it arrives back unused. Because items ship from different places, the return address depends on the item, so email us before sending anything. See the refund policy.
How can I pay?
Checkout runs on Stripe. We accept Visa, Mastercard and American Express cards, Apple Pay and Google Pay. Prices and charges are in US dollars. Card details go straight to Stripe and never touch our servers.
Do you use cookies or tracking?
No tracking or analytics cookies, and no advertising pixels. We count visits with Umami, a cookie-free tool we host ourselves: it keeps no IP address and cannot follow you to other sites. Beyond that the site uses only essential browser storage: your bag, a sign-in cookie if you have an account, and, if you open live chat, a key that keeps your conversation. It stays in your browser and you can clear it any time. Details are in the privacy policy.
How do I change or cancel an order?
If it hasn't been dispatched, email us and we'll amend or cancel it. Once it's shipped, treat it as a return.
Still stuck?
Email hello@bonvoyage-shops.com with your order number if you have one. A person answers, usually within one working day.
Trip coming up fast? Say so in the subject line and we'll move it up the queue.