Shipping policy

Shipping Policy

Last Updated: October 19, 2024

Welcome to BonVoyage™ | Ultimate Travel Bags & Gadgets! We are committed to providing you with the best shipping experience possible. Please read our shipping policy carefully to understand how we handle your orders.

1. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping: Australia
  • International Shipping: Selected countries (Please contact us for more details)

2. Shipping Rates & Delivery Estimates

Domestic Shipping (Australia):

  • Standard Shipping:

    • Cost: Free for orders over AUD 50. Otherwise, AUD 10.00
    • Delivery Time: 5-7 business days

  • Express Shipping:

    • Cost: AUD 25.00
    • Delivery Time: 2-3 business days

International Shipping:

  • Standard International Shipping:

    • Cost: Calculated at checkout based on destination and order weight
    • Delivery Time: 10-20 business days

  • Express International Shipping:

    • Cost: Calculated at checkout based on destination and order weight
    • Delivery Time: 5-10 business days

Please note that delivery times are estimates and not guaranteed.

3. Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. You will receive a notification if there is a significant delay in the shipment of your order.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with your tracking number and a link to track your package. Please allow 24 hours for the tracking information to become available.

5. Shipping Carrier

We use reliable shipping carriers to ensure your order arrives safely and on time. Our primary shipping carriers include Australia Post, DHL, and FedEx.

6. International Customs, Duties, and Taxes

BonVoyage™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

BonVoyage™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

8. Returns and Exchanges

Please refer to our Returns Policy for detailed information on how to return or exchange items.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us:

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Thank you for choosing BonVoyage™! We wish you happy travels with our Ultimate Travel Bags & Gadgets.